Shipping and delivery
Your project confirmation will state an estimated completion, ship, and delivery date before payment is captured. Delivery is curbside freight unless another service is itemized in your project confirmation. You are responsible for ensuring delivery access and site readiness.
If Overstory cannot meet the stated date, you may accept the delay or cancel for a full prompt refund.
Inspect your delivery
Please inspect your delivery on arrival and report any damage within 48 hours. Include clear photographs and your order reference when you contact support.
Returns
Standard Axis 3×3 and Axis 3×4 items may be returned within 30 calendar days of delivery if unused, unassembled, uninstalled, and returned in their original condition and packaging. A return merchandise authorization, or RMA, is required before a return is sent.
For buyer-remorse returns, return freight is your responsibility. Overstory pays return freight for damaged or incorrect items. Original outbound shipping is nonrefundable except for damaged or incorrect items. There is no restocking fee.
Custom footprints, custom finishes, and made-to-order options are final after design and production approval, except for damage, defects, or statutory rights.